TAKEOFF GbmH shall provide for delivery of the Order via a first-rate courier service.
The delivery time for the Order may vary from a minimum of 6 (six) days to a maximum of 8 (eight) business days after the date of dispatch of the Order Confirmation to the Client. The estimated delivery time shall also be stated on the Order Confirmation.
To provide the Client more complete and dedicated service, under certain circumstances TAKEOFF GbmH may, with the Client’s consent, allow the forwarding agent to contact the Client to arrange for a delivery date more convenient to the Client. If the Client supplies his own telephone number, the forwarding agent that offers such a service shall contact the Client directly from the appropriate subsidiary upon arrival of the package intended for delivery.
Any Client desiring to make use of said service, where available, is asked to specify his own telephone number in the checkout phase, in which case the shipping times will depend on the agreements between the Client and forwarding agent. Otherwise, the shipping times shall be as indicated above. If unable to deliver the Order within the above-specified times, TAKEOFF GbmH shall give the Client timely notice thereof by e-mail and/or telephone, indicating the time required to complete the Order.
The Order Confirmation contains the “tracking number”, which allows the Client to track the delivery of the Products on the forwarding agent’s website.
The Client is asked to undertake to facilitate the delivery of the Order by making himself available to take delivery of the Order or by delegating that task to third parties.
If the forwarding agent does not succeed in delivering the Order, Customer Service shall contact the Client to check whether he is interested in another shipping.
TAKEOFF GbmH cannot be held liable for any delays that are not attributable to its own faults or negligence. For example, TAKEOFF GbmH shall be considered exempt from any liability for delays resulting from customs procedures, strikes, natural disasters, force majeure or any other circumstance beyond its control.
At the time of delivery of the Order, the Client shall check for the right number of packages and the integrity of the outer packing.
If the Client finds any irregularities in the delivery, for example regarding the number of packages or damage to the outer packing, the Client shall sign the delivery documents with reservations and contact Customer Service. If the Client deviates from said procedure, the Client may not raise any objections to the delivery, without prejudice to such objections as are provided by law in case of hidden defects and according to the applicable customer protection laws and regulations.
